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Customer Service Representative


At ACT we believe our people come first. We also believe in providing excellent customer service to our clients. If you are passionate about helping others read on..


Top performers receive performance based incentives! So do what you love and get paid for it too! We strongly promote from within, as a matter of fact 93% of all of our management team started as agents. We also offer, excellent benefits including medical, dental, optical, even pet insurance! Don't wait, apply today for an immediate interview! Come grow with us.



Job Summary:


Customer Advocate receive inbound calls from consumers for assistance with billing inquires payments, credits, and internet and cell services. CSR's are problem solvers with good negotiation skills who are self-driven and motivated to meet individual service goals. They also use their excellent communication skills and interpersonal skills with every contact to provide world-class customer service. They are the front-line account representatives in our call center.



Qualifications/Responsibilities:


? Being a successful CSR with ACT will require you to be able to multi-task and empathize with customers.


? Provide customers with product and service information.


? Be able to build rapport with customers.


? Be positive, competitive, confident, reliable, friendly and engaged during calls.


? Recognize, document and alert the supervisor of trends in customer calls.


? Complete call logs and reports.


? Identify customer needs and resolve problems to inquiries


? Capture data, enter clearly and accurately


? Use customer service skills to appropriately satisfy and retain customer


? Escalate calls as needed


? Other duties as assigned



Requirements/Education:


? Must be at least 18 years of age


? Must have a HSD or GED


? Must be able to pass background check and a drug screen


? Strong communication skills


? Must have good computer skills


? Flexible and adaptable



Other Benefits Include:


? We provide an awesome work environment along with Medical/Dental/Vision.


? Employee Referral Bonus of $200


Employment is based on individual merit and qualifications. Employment opportunities are provided without regard to race, color, sex, age, marital status, religion, natural origin, disability or veteran status. EOE



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Minimum Qualifications for an Inbound Customer Service Representative


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Education: High School diploma or GED.


Must be able to successfully pass criminal background check







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